Refund policy
Refund & Return Policy
We want orders from Jen Seva to reach you in good condition and as described. This policy applies to purchases made through jenseva.in and is subject to applicable Indian consumer law.
Damaged, defective, incorrect or missing items
Please report any damaged, defective, incorrect or missing item within 5 days of delivery by contacting us at jensevadc@gmail.com.
Please include your order number and, where reasonably possible, clear photos or video showing the issue and the product packaging.
This 5-day reporting period helps us investigate and resolve issues quickly and does not limit any rights or remedies that cannot lawfully be excluded under applicable consumer law.
Where the issue is verified, we will provide an appropriate remedy, which may include replacement, refund or another remedy required by applicable law.
If the error is ours, we will not charge you return shipping for the affected item.
Change-of-mind returns
A change-of-mind return request should be made within 5 days of delivery.
To be eligible, the item must be unused, unopened, in its original condition, with seals and original packaging intact, and with all supplied accessories or components.
For health, hygiene and personal-care products, an item whose seal or protective packaging has been opened or tampered with is not eligible for a change-of-mind return unless it is defective, damaged, incorrect, or return is otherwise required by law.
For an approved change-of-mind return, return shipping is paid by the customer.
Original shipping charges are not refundable for change-of-mind returns.
Return approval and inspection
Please contact us before sending a return.
Returns sent without prior approval may be delayed while we identify the order.
Returned items are inspected after receipt. If an item does not meet the stated return conditions, we may decline the change-of-mind return and contact you about the next step, subject always to applicable law.
Refunds
Approved refunds are processed after the returned item is received and inspected, or after we otherwise verify that a refund is due.
Refunds are made to the original payment method where possible.
The time for a credited refund to appear can depend on the bank, payment provider or payment method.
Cancellations
If you need to cancel an order, contact us as soon as possible.
We will try to cancel it before dispatch.
Once an order has been dispatched, cancellation may no longer be possible and any return will be handled under this policy.
Contact
For return, refund or order issues, email: